How to reach
the atelier.
Every channel below is answered personally by a senior member of our concierge team — never an auto-reply.
Concierge desk
+20 10 2299 9984
Senior team — direct line, never an auto-reply.
Call concierge
WhatsApp Business
+20 10 2299 9984
For written enquiries — replies within four business hours.
Open WhatsApp
Atelier email
concierge@palmclinics.eg
For longer enquiries and second-opinion requests.
Compose email
Private atelier visit
Strip Mall, Beverly Hills, Sheikh Zayed
By appointment. Private entrance and discreet parking.
Plan a visit
By appointment, six days a week.
- Sunday10:00 — 19:00
- Monday10:00 — 19:00
- Tuesday10:00 — 19:00
- Wednesday10:00 — 19:00
- Thursday10:00 — 19:00
- Saturday11:00 — 17:00
- FridayConcierge by request
Within four business hours.
For all enquiries received during atelier hours, a senior member of the concierge team will respond personally — by the channel you used to contact us.
Strip Mall, Beverly Hills Compound, Sheikh Zayed City, Giza 12588, Egypt
Discreet private entrance. Compound visitor pass arranged on request.
Strip Mall, Beverly Hills
Strip Mall, Beverly Hills, Sheikh Zayed
Open Google Maps for directions
Quick answers.
Do you offer a consultation by video?+
Yes. We offer secure 75-minute video consultations for international and out-of-town patients, with a written plan delivered within 48 hours.
Do you publish prices?+
We publish indicative ranges in writing only after we understand your specific anatomy and goals. A package price tells you very little about the operation you actually need.
Will I always meet Dr. Ibrahim personally?+
Yes. From consultation through to follow-up, your surgeon is Dr. Ibrahim. We do not rotate cases between team members.
Are recovery visits available at my home?+
Yes — for residents of Beverly Hills, Allegria, Westown and surrounding compounds, in-home nursing visits are part of every recovery programme on request.
How long should I wait before flying?+
Most patients are cleared to fly between seven and fourteen days post-operation, depending on the procedure. We will give you a precise date in your written plan.
Can I bring a companion to the day of surgery?+
Yes. We provide a dedicated companion area, a quiet lounge with refreshments and a direct line to the operating theatre updates.